KRISTEN O'DONNELL

2904 178th St NE Marysville, WA 98271 - Phone: 425-422-4385
E-mail: krissiev@gmail.com - Portfolio: http://www.krissies-designs.com

EXPERIENCE

McGraw-Hill Companies, Center for Digital Innovation - Bothell, WA
May 2005 - Present
User Experience Designer

• Design web pages for use in educational software and web sites using Adobe Photoshop, Illustrator and Flash
• Assist web developers with coding and building of web pages using BBEdit
• Create marketing materials such as email, banners, presentations and web pages
• Design web applications for mobile devices such as the iPod touch, iPhone, and iPad
• Trained at the Apple campus for the release of iBooks Author. Create interactive books in iBooks Author for use on the iPad utilizing Keynote, high-resolution graphics, media and in-software widgets.
• Edit graphics for use on an interactive whiteboard and web

Comcast Cable - Everett, WA
August 2003 - April 2005
Customer Account Executive III, High-Speed Internet Technical Care, Experienced Level

• Assist new customers with step-by-step installation and registration processes.
• Help diagnose and troubleshoot connectivity issues
• Assist with browser settings, email settings in Outlook or Outlook Express, and Driver installation on Windows and Macintosh platforms
• Achieved 98% accuracy on Quality Assurance monitoring

RamseyGems.com - Bothell, WA
February 2001 - December 2003
Webmaster of http://www.ramseygems.com, Data Entry, Online Auction Administrator

• Create and maintain user interfacing for web projects implementing Photoshop and Dreamweaver.
• Design marketing emails for customer mailing list.
• Photograph and edit digital photos for the Internet.
• Create ads and graphics for marketing in newspapers and magazines.
• Maintain inventory on e-commerce store
• Post and maintain auctions on eBay

Lake Stevens School District - Lake Stevens, WA
September 1999 - December 2002
Freelance Website Maintenance for http://lkstevens.wednet.edu

• Part-time position posting job openings and other educational documents.
• Use of HTML, DHTML and JavaScript.

Eagle Crest Cabinetry - Woodinville, WA
June 2000 - January 2001 Data Entry/Part-time Receptionist

• Entered cabinet orders using a Microsoft Access database.
• Helped to troubleshoot software problems and to repair problems in the database.
• Prepared paperwork for employees throughout the office.

EDUCATION

Everett Community College Everett, WA 2007 - 2011
Certificate in Digital Illustration with endorsements in Graphic Design and Printmaking
3.9 GPA Graduated with High Honors

Skagit Valley College Mount Vernon, WA 2003 - 2005
Associate Technical Arts Degree in Multimedia & Interactive Technology: Web Design
Graduated with honors
Phi Theta Kappa International Honor Society - Theta Upsilon Chapter

Cascadia Community College Bothell, WA 2001 - 2003
Web Technology Degree Program (transferred without completing program)
Phi Theta Kappa International Honor Society - Beta Lambda Lambda Chapter

Lake Stevens High School Lake Stevens, WA
Graduated 2000
Editor of Internet Publishing program
Graduated in the top 10% of the class